Clinic Management Made Easy:
That’s why we’re giving you more tools to make all the hard work you pour into your practice go further.
myVETgroup’s Owner’s Report series uncovers the most important aspects of veterinary clinic management and brings valuable insights straight to your clinic. Read on, and dive into the top emerging trends in Veterinary Client Services.
Telemedicine
You love your patients, but unfamiliar environments and new people may trigger anxiety in some pets no matter what you do. If only we as veterinarians could explain that we exist to help and protect.
But, until we’ve learned how to speak canine or feline fluently, telemedicine is a wonderful alternative that can reduce pet stress. myVETgroup has seen it work successfully in human healthcare realms, and now it’s taking hold in veterinary care.
The telemedicine revolution is particularly beneficial for pet owners who live in remote areas or have limited access to veterinary care, offering consultations, diagnostic tests and ongoing treatment from afar. What’s more, telemedicine can reduce stress for pets, as they can stay put and receive care in a familiar environment.
Overall, telemedicine is an emerging trend worth your time and attention. By offering increased accessibility, convenience and cost-effectiveness, and as technology continues to advance, telemedicine is likely to become even more prevalent in the future.
The Human Experience
A new generation of clients demand a more modern, personal, and high-touch clinic experience. Your clinic can feel like a home away from home for patients, helping to alleviate the anxiety in some of your more nervous four-legged visitors.
A memorable client experience these days also includes clear, open communication and follow-up care. It’s strange to admit, but the client experience has surpassed the actual standard of care in order of importance. Think about it; most clients would be hard-pressed to compare standard of care from clinic to clinic, whereas they surely know if one waiting room experience is better than another’s down the road.
And, it’s not just the client experience that counts. Your employees’ experience also matters, which is why the overall human experience at your practice is paramount. Human resources deficiencies and veterinarian retention is tougher than ever, so it is certainly in your best interest to create a positive environment where all humans feel welcomed and want to stay a while.
Advanced Technologies
Remember when blood work and x-rays were the only diagnostic tools at your disposal? Now, the many ingenious healthcare devices and procedures once relegated to the human healthcare realm are available in the veterinary environment.
The human/animal bond is real, driving demand for these more advanced technologies. Consider offering sophisticated diagnostics like endoscopies, laparoscopies, ultrasounds and CT scans as part of a holistic patient care experience. Wearable medical devices are even possible, enabling you to flag potential health issues in pets before the client can. They are also tremendously helpful in telemedicine care.
Technology advancements have also made their way to the front-of-the-house, where online bookings, flex scheduling and digital educational materials are becoming the norm. It’s easier and more cost-effective than ever to leverage technology in ways that work for your clinic and for your clients.
